Hanseatic Power Solutions (HPS)
smart glasses as
a competitive edge
Service from Germany all the way to the Middle East. This is what switchgear manufacturer HPS near Hamburg offers, thanks to remote support using VPS 19 smart glasses. General Manager Bernd Mähnss: “Whereas in the past our experts often had to travel to the customer’s site to resolve minor problems, the VPS 19 now makes rapid, remote diagnostics possible. That saves time and money.”
“The pandemic triggered the immediate need for us to invest more in remote support. This allows us to offer our customers the best possible service, even at a distance and without the risk of traveling,” ex-plains Mähnss.
How HPS is benefiting from VPS
- Factory acceptance tests at a distance: when a customer cannot travel for factory acceptance tests of switchgear, the HPS team demonstrates the system live using VPS 19 smart glasses. The customer watches the demonstration on the screen from the comfort of their own office or home.
- Remote working day: the HPS experts see the same thing as the technician does on site via the camera of the smart glasses and can mark the switching points on the image exactly to indicate where the technician should start”. This saves time and money.
- International success: communication via video and audio, showing gaze points in the streamed video image and the send-ing of sketches, makes interaction intuitive and helps to overcome language barriers – an advantage with international projects.
HPS is also planning to make training videos with VPS 19 smart glasses at a future date. This will allow videos of specific processes or more complicated maintenance work to be recorded and made available to their employees and customers. The gaze point display makes it possible to see on the videos exactly what the viewer needs to concentrate on in a given situation.
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