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WiCa-Wire & Cable Machinery GmbH is using the VPS 19 smart glasses for in-house factory acceptance tests, but also offers it as a service tool to their customers. They can use it for remote support and further direct assistance.

Founded in 2018, WiCa has quickly become a specialist in constructing and building customized machines for the wire and cable industry. Among their customers we can find other industry leaders, such as Elsewedy Electric, Nexans, TKF and many others.

Using our VPS 19 smart glasses system, WiCa can record and document all factory acceptance test steps and give the customer the option of attending the test remotely via our streaming portal, without having to travel. “Viewpointsystem has provided us with a technology that assists us in becoming even more prepared to support customers from all over the globe, as well as to help them learn about our product remotely and resolve minor problems rapidly and efficiently,” says Christian Gassler, CEO at WiCa.

More info: WiCa – Customer service at any time and from anywhere