WIRE & CABLE MACHINERY GMBH (WICA)
Customer service
at any time and from anywhere
WiCa Wire & Cable Machinery GmbH is already a few years after its foundation in 2018 a worldwide specialist in constructing and building customized machines for the wire and cable industry. Among WiCa’s customers we can find industry leaders such as Elsewedy Electric, Nexans, TKF and many others.
Their custom-made products are in use all over the world, which makes communication and technical support, if needed, not always easy. “For us, it is essential to be able to remotely connect, communicate and support our customers at any time. Viewpointsystem has provided us with a technology that assists us in becoming even more prepared to support customers from all over the globe, as well as to help them learn about our product remotely and resolve minor problems rapidly and efficiently,” says Christian Gassler, CEO at WiCa.
“Currently, we use the VPS 19 smart glasses for performing remote factory acceptance tests prior to shipping to a client. These tests can also be recorded for documentation and sent to the customer for further use,” Christian Gassler explains.
After delivery, WiCa wants to ensure that their customers have a successful experience with the product. For this reason, they offer the VPS 19 smart glasses as a service tool for remote support and further direct assistance, if needed. “We have understood that an improved customer service calls for new technology adoption. VPS 19 smart glasses add extra value to both, the customer and us, the provider,” Christian Gassler says.
The advantages
of the VPS 19 smart glasses for WiCa:
- Factory acceptance tests at a distance: When a customer cannot travel for factory acceptance tests, the WiCa team demonstrates live how the machinery is working by using VPS 19 smart glasses. The customer watches the demonstration on the screen from the comfort of their own office or home.
- Optimization of customer service: WiCa’s technical experts are available to customers worldwide and within the shortest possible time via remote support.
- Ready to use and easy to operate: VPS 19 smart glasses are pre-configured for remote support, ready to use and easy to operate.
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